29 August 2013

Long Island Railroad (LIRR) eTicketing Glitch

The Long Island Railroad (LIRR) eTicketing network, which includes kiosks at train stations as well as many at Penn Station in NYC, suffered another outage today. While this might seem like a minor inconvenience, not everyone carries much cash in the NYC metro area, and single one way ticket can range as much as 17.00 or more (e.g., Port Jefferson station to NYC). 

There was a short outage which was pre-announced earlier yesterday, which was concluded 15 minutes later. Today's outage was not scheduled.

Service was restored at 11:24A. Text of the LIRR announcement: "Credit and debit cards ticket sales are restored from LIRR ticket machines and windows system-wide. We are sorry for the earlier inconvenience."

The LIRR carries 335,000 passengers daily and has the largest ridership of any U.S. commuter rail system.

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