16 October 2013

Outage Crippling Rogers Wireless Network Was Software Failure

Around 6.5 million cellphone users were affected by an outage caused by an October 10 software glitch, Toronto TV reported last week. 

Rogers' CTO gave the following explanation.

"Due to a software glitch, the mobile network switches couldn't handle a sudden spike in all of the network signals they were receiving that contain instructions needed to put through cellphone calls and text messages." 

While data services continued without interruption, the glitch was sufficiently severe and prolonged that Rogers will credit its cellular customers for one day of service.

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