26 March 2011

Mere Outage or Outrage? Ask Alaska/Horizon Air Ticketing Agents

Via AP - ABC News / Twitter @BreakingNews Alaska / Horizon Airlines reported that a computer outage initially stated to be of unknown origin with its "central computers" has delayed a number of flights.  Later in the day, the same ABC News / AP report offered these additional details:
Alaska Airlines and its Horizon Air affiliate canceled 95 flights Saturday because a computer system used for flight planning failed. The outage lasted intermittently for about seven hours and resulted in the two airlines scrapping about 12 percent of their combined schedule before technicians fixed the system, which returned at 10 a.m. Pacific time.

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