30 November 2009

Black Friday for eCommerce Hyperlinks at hp.com?

It was to be a busy weekend for HP.com, but perhaps it was too busy for some of its web content managers.  Over the weekend I received several HP small business promotions by email.  When I clicked into the links, selected "laptops" and then "ultra-portables," I got the dreaded "404."  So remarkable was this that I assumed this had to be a problem with me, not the website.  I tried it again several times between Friday and Sunday evening -- to no avail.  None of the category groupings offered up by the landing page from the push email from HP resulted in anything but 404.


If I'd known this was going to last an entire weekend and become "a story," I would have grabbed a screenshot and featured it on errorprocessing.com. But I had no such prescience, and as a result I have no hard evidence to back up this finding.

Instead the only proven result is a statistically insignificant decline in an HP small business push email conversion sales total -- one less ultra-portable purchased online.

27 November 2009

eBay Search Doesn't Scale During Holiday

This glitch, reported by Reuters, was a failure of eBay's search functionality. The Company reported that the cause was its inability to scale properly to handle a surge of visitors during the holiday season. (As though such a surge could not be forecasted.)

03 November 2009

T-Mobile Outage Widespread


Reports from U.S. customers of T-Mobile reported problems with service nationwide, though not with every customer, and, according to the Company, only affecting 5% of their (active?) users.  Problems were reported from San Francisco to Long Island and Tennessee, according to CNET's Ina Fried. T-Mobile's troubles last month are on every analyst's mind, though it's unlikely there is any connection, unless it's another lapse in supplier service level.  TMobile's forum landing page posted the announcement below.  The screenshot was captured at 21:23 Eastern.